Exchanges, Returns and Delivery Time

1. Returns and Exchanges

1.1. Right of Withdrawal: You have 14 calendar days from the date of receipt to return any product without justification. The item must be in perfect condition, in its original packaging, with no signs of use, and with all accessories and manuals included. The process is simple: contact us by email at [email protected] to receive a prepaid return label and instructions.

1.2. Exchanges for Manufacturing Defects: If the product has a manufacturing defect, you can request an exchange within 30 calendar days after receipt. Send clear photos of the defect so we can assess it. Once confirmed, we will cover all shipping costs and arrange for the product to be replaced or refunded, according to your preference.

1.3. Refund Processing: Refunds will be processed within 5 business days after the returned item is received and verified. The amount will be credited in the same payment method used for the purchase. In cases of returns due to dissatisfaction, the cost of return shipping will be deducted from the refund amount.

1.4. Products Excluded from Return Policy: Personalized products, final sale items, and opened products that cannot be resold for hygiene reasons are not eligible for return, except in cases of manufacturing defects.

2. Delivery Time

2.1. Estimated Delivery: For international products, the delivery time varies from 15 to 35 business days after dispatch. In exceptional cases, such as strikes or customs delays, the time may be extended. For domestic products, the delivery time is 5 to 10 business days.

2.2. Order Tracking: All orders are shipped with a tracking code, which will be provided as soon as the order is dispatched.

2.3. Delivery Guarantee: We guarantee the delivery of all orders. In case of confirmed loss by the postal service, we will arrange for the product to be resent or fully refunded.

2.4. Delivery Delays: If your order does not arrive within 90 calendar days after dispatch, contact us to investigate the case and take the necessary measures.

3. Warranties

3.1. Quality Guarantee: All products purchased from Hype Walker are covered by a 90-day warranty against manufacturing defects, starting from the date of receipt.

3.2. How to Request Warranty: If the product has a defect within the warranty period, contact us by email at [email protected] with a detailed description and photos of the problem. Once confirmed, the product may be replaced or repaired at no additional cost. If replacement or repair is not possible, we will offer a full refund.

3.3. Warranty Exclusions: The warranty does not cover damage caused by improper use, accidents, or normal wear and tear of the product. Products modified or repaired by third parties without Hype Walker's authorization are also not covered.